Carole, it is my understanding that all current catalogue Lladro pieces have a fixed price. I think I've been to every Lladro store in the center of Madrid and Toledo. My best experience with service has been the shop across from the Prado (next to Toledo souvenirs but run by the same owners) and a VERY friendly store on the Gran Vía across from Plaza Callao. (It has a long window on both sides before the entrance and also sells Lalique and Swarovski- they have a great selection of Lladro downstairs). The owner is very helpful and has other stores he'll call to find the pieces you're looking for. Please don't confuse this store with another on the Gran Vía further down toward Plaza de España (which also has a downstairs showroom). This store is near Burger King. They are very pushy and unfriendly. The sales people watch you like hawks.