After hearing mixed reviews on Hostal Lopez, I had a Spanish friend check it out while she was in Madrid. The folks at the hostal were very accommodating and helpful. They have responded promptly to my e-mails and I am staying there for three days in June and three in July with two of my kids (12 and 17). I am nervous about 6 weeks in Spain with kids and limited Spanish and wanted to make certain that we had a dependable place in Madrid. So far, I have been very impressed with all the responses from Hostal Lopez.