Dear Fiorentina and all Members of MM Board,
Due to recent change of offices in Madrid, we have been forced to change phone numbers and telephone technology. Although we are trying to make public, as quick as posible, this phone number change, the process is getting really slower and more difficult than we all would liked to.
Also, our telephone system still has low capacity to process calls and to direct them to the proper reservation agent. This is why waiting times at the phone can be longer than usual.
We really appreciate your understanding about this temporary situation. We will keep working to improve our service each day to be able to meet our customers expectations.