It's been about 4 years but I have booked train tickets through the El Corte Ingles travel agencies (shops, not online) more than once. My Spanish was good enough even then (amazingly) to book tickets to Granada and Barcelona from Madrid without problem. They charge a small fee but I found it easier than standing in line (for potentially an hour+) at the Atocha train station - back when I was a newby. Now I book everything online.
Saludos, MadridMan
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