THanks for the interest
This role is not really a systems support position but a Desktop support position, there would be no real server interaction, that would be handled by the 3rd line in the UK, The person would be expected to solve the Desktop requirments of the IT department and the local users, there is no UNIX/SUN/AS400 environment to be maintained at this level of the system, yet there is a certain amount of AD admin that would be expected.