embar31, Ya.com provides a wired router for free. If you need a wifi one, then you have to pay for it. Also note that you have to hire at least one year with them. Last thing you need to know is their phone number (in case you have problems) it's not free (just the first 3 months).

wondering, does Ya.com have english speaking representatives?

English-speaking representatives? . The people who answer the phone hardly know what they are selling. They are told to get new customers, but they don't know much about computers, internet or any other things. They will say "yes" to all your questions and requests so that you say "yes" to sign the contract with them.

If you want to get detailed information and opinions from users, you can visit BandaAncha.st and ADSLZone .

Also you can ask your questions here. I know people who have Telefonica, Jazztel, Tele2, Ya.com ...