OhMyGod, Antonio!

33 Euros per month with a 4Mb connection PLUS free calls???? Doesn't Jazztel have coverage throughout Madrid? I'll have to check their website.

Well Gee! (sarcastic tone insterted here..) WHY WOULD ANYONE want to spend ONLY 33 Euros for a 4Mb connection when they COULD have the Telefonica PREMIUM service for ONLY 150€ per month? Gee! I WANT to spend 4X the cost for the SAME service! Oh yeah! That would be REEEEEAL smart! (end sarcastic tone here) hahahahaa.. What silly fools (Telefonica) if their prices are "regulated" I guess they don't compete on prices.

Antonio, I REALLY REALLY REALLY look forward to your review of this Cheap-and-Fast-internet service and connectivity with Jazztel.

Saludos, MadridMan

I have Jazztel. Its pretty good but they do have outages when upgrading the speed. They don't tell you they just go ahead and do it.

One word of warning. They can take 6 weeks plus to get you connected. And their customer service really sucks. We've been waiting for a replacement wireless router for around 7 weeks now. Apparently we are on the 'Emergency' priority and will recieve the router in the next 72 hours. That was two weeks ago!!
Normske

normske, all Spanish ISP's customer services suck. That's the reason why I've been waiting a long time before deciding which one to choose. You just have to cross your fingers and hope you won't have problems with your ISP / connection.

Just go to www.adslayuda.com , www.bandaancha.st ... and you'll see hundreds of people having lots of problems with their ISPs.

Wanadoo's ADSL is the one that has more complaints:

Have a look at this MSN group called "everyone against Wanadoo, aka "scam-doo".

http://groups.msn.com/todoscontrawanadooaliastimadoo

you'll read scary stories...

By the way, now the Spanish government has a website with information and how to complain at http://www.usuariosteleco.es. It seems it is a little bit easier now to solve your problems.

Madridman, "free calls" have a limit of 5000 minutes / month and it's only valid for landlines calls (calls to cell phones or special numbers such as 902, used by manyt companies are not included.

Ya.com doesn't say that in their small print, but I guess they will charge you if you overuse that "free calls" offer.

Another important point is that 4 Mbps is the maximun download speed and it's not guaranteed. Upload speed is much lower (I'm not sure but it could be like 300 Kbps) so that your favourite p2p program won't work so fast...

Antonio wrote: Any new news, Antonio? Do you have it yet? Looks like a GOOD deal.

Saludos, MadridMan

Any new news, Antonio?

Well, I've had Jazztel "up to 4 Mbps" offer from May 25th. So far, tests have only shown a maximum speed of 2 Mbps. The best thing is the price and the free national calls (landline, standard phone numbers only).

Jazztel says it will start offering 20 Mbps with a new DSL technology (called ADSL2+) in September together with TV, calls, etc. I don't know which will be the price.

Apart from Jazztel, I've heard very good things about Comunitel , a company that mainly offered their services to small businesses rather than home users.

Furthermore, Telefonica has just starting multiplying the minimun speed offered in a standard ADSL line in Spain. In 3 months nearly all the lines will have 1 Mbps / 300 Kbps. Jazztel, Comunitel are mainly the only companies offering their own network when you use ADSL. The rest of them they just resell what Telefonica has.

Antonio wrote: Question: How long did it take them to install/set-up the service from the time you ordered it?

Question: Did the phone service negate/cancel/overide your previous national phone call service? (with Telefónica?)

Question: If the free national phone call service does NOT apply to calls to cellular/móbil phones then are you charged through Telefónica for these or can't you make these calls at all?

Question: Does the service have to be put in the name of the person who's name is on the phone bill? I mean, for example, if YOU ordered the service and your father's name is on the original phone account (to Telefónica) could the new Jazztel service be installed/charged to YOUR name with YOUR name on the bill?

Saludos, MadridMan

I think it took about 15-20 days. Jazztel now promises the service will be working within 20 days or they will give you one month for free.

No. The line still belongs to Telefónica and you still have to pay a fix amount every month to them (around 15 euros / month including taxes).

The people at Jazztel did not connect the line they way it should be and I had no line (neither voice / data) for one day. I had to call Telefonica and they promptly sent a person to fix the wrong connection.

Calls to cellular phones are billed by Jazztel at their rates. Some of the phone calls are diverted through Telefónica (a friend told me about 902 numbers being billed by Telefónica)

No, the ADSL service can be hired by a person other than the line bearer. However, that person has to sign granting permission to hire the ADSL service.

Starting September 19th, Jazztel will be offering ADSL2+ with a maximum download speed of 20 Mbps + free national calls + fix montly cost of the line for 42.90 euros + 16% VAT. You won't have to pay Telefonica anymore and Jazztel will take care of the line. Note that this is still unofficial (I read it on a Spanish forum), but it's sure the offer will be launched in September.

In Spain the phone loop is "divided" in the way that you can hire different services with different companies paying different bills over the same loop line.

For example, you may pay the fix line fee to Telefónica (that can't be hired to other company), your calls to mobile phones with Retevision, your international calls with Aló and a DSL with Jazztel.

Currently Jazztel has broken the market with its offer of 4 MBps per 32,95 €/month but is offering poor quality of service.

Telefonica, as incumbent and dominant operator, has its prices and services constraint to what the regulator decides, which is 1 Mbps per 39 €/month.

The unique cable network in Madrid (Madritel - Retevisión) is not offering a good connection, since it is on the verge of being acquired by Ono, the main national cable operator, which, I'm sure, will be far more aggressive.

Fernando

Hello there just wanted to share the latest adventures of a non teleco person.... I've searching changing my internet access at home.

Regarding providers not all of them are available throughout the city. Specially cable access.

Auna (recently bought by ONO)has not deployed fiber networks in some areas of the city center. That was my case, option out.

Since the ADSL access (DSL access is not widely available) speed is just a theoretical maximum, I got info from the stats of the average speeds of access. Unfortunately, jazztel was not the best in that area....

To make long story short, since a needed satelite tv and watch movies in english. I finally took the imagenio package (Telefonica) so I had the access, the TV channels and madrid calls included. Not the cheapest but it works for me