HI SFOhoya! I'm pretty sure the rooms and staff of Hotel Europa in Madrid have been covered so I won't comment on those except to say some good friends of mine just returned from a 5-night stay with them and thought it was allll good; rooms, staff, location. They did comment that it was a bit noisy with their street-facing room.
I've never seen Hotel Mora myself, but, as you've said, people rave about this place here too. Good luck!
Saludos, MadridMan
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