Has anyone used Letango (http://www.letango.com/) to put together an itinerary? Opinions.

Rick Steves recommends him and that is a very good recommendation.

Bill

I used them recently and would not recommend them. We had lots of problems including a hotel that was booked for us -- supposedly a 3 star that had no toilet seat in the bathroom -- it was broken off and a shower head that was broken off to say nothing of the ants on the floor. When I called them about the problems the response was "I can try to cancel your reservations but you will have to find another hotel". Not a way to run a business!!! Terri

terrilang, sounds like you had a problem with the hotel itself and not with Letango tours. No tour agency will inspect the hotel rooms they book for clients. Did you call Letango about the hotel room problem and NOT the hotel????

I think we'd all like to hear WHICH hotel this was. Please give us your review in the "Hostels & Other Lodgings" forum category. Thanks!

Saludos, MadridMan

Im sorry for your bad experience, I know several people who have used Letango and I have refered people to them as well, Everyone has been very pleased with their services and thanked me for recommending them. In this case I would be willing to also put blame on the hotel who was not providing the service that neither you nor the travel agency had expected to be bad.

I recently returned from a two week stay in Spain and used Letango for booking, itinerary planning, and guided tours. Their service is excellent and I would not hesitate recommending them (and I already have).

I have used le tango and found them to be extremely good for private tours. My highest recommendation.

I have just found all the rave review of Letango tours here. It was the way we were treated by the people at Letango tours that was the problem. They did not honor what they had said and when there was a problem they essentially told US to fix it! As far as the hotel refund, they were responsilbe to us not the hotel. They simply were not willing to help when we were on site. I WOULD NOT UNDER ANY CIRCUMSTANCES recommend them to others. We had problems with them with the booking of a guide, the hotel and booking a show. It was not just the hotel. Others be warned!!!!! Terri