We just returned from Madrid where we stayed at Bianco II. I agree fully with Sheryl's comments. We made a reservation for a double room from South Africa and supplied credit card details as per their request. We arrived late at about 11 pm. A very friendly and helpfull young man managed to book us in. He does not speak English and we don't speak Spanish, but it was not too much of a problem. The room had a double bed plus two single beds, A/C and a TV and a bathroom. Everything is new, modern and sparkling clean. All in all a very enjoyable experience.