Thanks - yes you did indeed give me the fax no. I had forgotton about that. I have a neighbour who has a fax machine so will ask her next week if I can use it if I haven't heard anything.
I must admit that using a fax had not occurred to me as I was sure I would get through via e-mail. And at least we don't have to think on our feet on the telephone if reception find our Spanish rubbish!
Nice one Puna!