Aerocity overcharge

Last year(Feb 2003) I reserved for myself and my two daughters from BW Carlos V to the airport. We were charged 17 euros each by the driver. I found it outrageous and therefore refrained from using this service.

It's a shame you didn't alert Aerocity immediately by phone or email - assuming you got a receipt for the overcharge. I would EXPECT and HOPE they would have refunded you the difference after checking into it.

I imagine last year (the prices are the same this year) it should have been 17 Euros TOTAL for the three of you... UNLESS the driver didn't know you were all traveling together but it does sound "fishy". Weren't you shocked the moment the driver asked you for 51 Euros?? Was the driver insistant? That really is a shame, epaulino4. Sorry to hear it.

Saludos, MadridMan

Hi epaulino4

Are you sure it was Aerocity? I know that BW Carlos V have their own arrangement with a minibus service and if you booked it through them that would explain it. It happened to me once I thought I was going on an Aeorcity minibus, but I wasn't (the price difference was nowhere near as massive as the one you experienced though).

I have used Aeorcity on several occasions and found them to be 100% reliable and they charged only the amount quoted on their website. I have pre-booked previously too and the prices always matched up.

Just a thought.

Jo

I have taken both services: BW Carlos V and Aerocity twice. Actually, I made above mentioned reservation by email for a party of three and confirmed by phone. For sure, the above email refers to Aerocity.

Shame on me that I did not follow up with Aerocity upon my return home.

Regards

Elvira